Case Studies
1
Case Study
Client was a subcontractor for a national insurance carrier looking to identify managers for its three national call
“Phillip ’s work created the most successful management and leadership identification, hiring and training program in our companies history.”
Adam G. CEO
Challenge
- 50 Call Center Manager Positions
- Over 2000 Internal Applicants
- How to Identify Right Fit
- Contract % is awarded on KPI Attainment - Managers are key
Solution
- Contract % is awarded on KPI Attainment - Managers are key
- Implemented a Variety of Testing Tools During the Interview Process based on proven skills for the job
- Identified Right Fit Applicants
- Assisted with Training and Onboarding Process
Result
- Reduced Time to Hire
- Reduced Cost to Hire by roughly 25%
- Contractor was awarded largest % of contract based on KPI Attainment with Managers hired
2
Case Study
Client is a MSP for Outdoor Hospitality Industry
“Phillip ’s work helped us to better care for our team and attract the right people who in turn, better serve our customers.”
Eric S. CEO
Challenge
- Used Staffing Firms
- High Cost 20-30%
- High Turnover 50%+ in entry level call center positions
- Creating A Career Path for entry level workers
Solution
- Tested Employee Base to Understand and Quantify High Performers as well as Low Performers
- Implemented a Variety of Testing Tools During the Interview Process based upon skills for the job
- Created Onboarding Schedule and Timelines
- Defined Success Standards and Reporting Structure
- Trained internal Managers how to Interview and Hire
Result
- Dramatic Reduction in Employee Turnover from 50% to less than 15% per year
- Reduced Costs to hire to less than 10%
3
Case Study
Client is a security and information technology firm that was experiencing employee turnover rates exceeding 50% per year. QualifiedHR helped reduce that over the course of engagement to less than 10% per year.
“Phillip’s work not only changed our turn over but the quality of people on our team.”
Kris L. CEO
Challenge
- Undefined Job Requirements
- Undefined Onboarding Processes
- No Universal and Published Performance Standards
- Vague Job Titles and Reporting Structures
Solution
- Tested Employee Base to Understand and Quantify High Performers as well as Low Performers
- Implemented a Variety of Testing Tools During the Interview Process
- Created Onboarding Schedule and Timelines
- Defined Success Standards and Reporting Structure
- Trained internal Managers how to Interview and Hire
Result
- Dramatic Reduction in Employee Turnover from 60% to less than 10% per year
- Reduced Costs to hire to less than 30% while increasing Productivity by roughly 20%
- Increased the Average Tenure of Employees by almost 50%